Question 1

How long does delivery take?

Accepted Answer

Standard orders arrive within 2–4 business days; Express within 1–2 business days. Both are free, nationwide.

Question 2

Do you ship internationally?

Accepted Answer

Not yet — we currently ship within South Africa only. International shipping is coming soon.

Question 3

How do I track my order?

Accepted Answer

As soon as your order ships, we email a tracking link from The Courier Guy or Aramex.

Question 4

What is your returns policy?

Accepted Answer

Unworn pairs can be returned within 30 days of delivery. See our Returns & Refunds page for full details.

Question 5

How do your sneakers fit?

Accepted Answer

Our sneakers fit true to size. If you're between sizes, we recommend going up half a size.

Question 6

Are your sneakers handmade?

Accepted Answer

Yes — every pair is hand-finished by our team in Cape Town, then quality-checked before dispatch.

Question 7

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Amex, EFT, and Apple Pay. All payments are processed securely.

Question 8

Can I change or cancel my order?

Accepted Answer

Email support@uptowncustoms.com within 12 hours of placing your order and we'll do our best to amend or cancel before dispatch.

Frequently Asked Questions