Shipping Policy
Every pair of UptownCustoms sneakers is hand-finished, packed with care, and shipped tracked across South Africa.
Shipping Options
Standard Shipping
2–4 business days
Free
Free on every order, nationwide
Express Shipping
1–2 business days
Free
Free on every order, major centres
Shipping Details
- Processing time: Orders are dispatched within 1–2 business days.
- Courier: The Courier Guy / Aramex — door-to-door, fully tracked.
- Coverage: All nine South African provinces.
- Tracking: You'll receive an email with your tracking number once your order ships.
- Failed delivery: 2 attempts are made before the parcel is held at the nearest depot for 5 days.
- International shipping: Coming soon — currently South Africa only.
Need help with a delivery?
Email support@uptowncustoms.com or call+27 21 000 0000, Mon–Fri 09:00–17:00 SAST.