Privacy Policy
Last updated: 12 June 2026
UptownCustoms (Pty) Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with South Africa's Protection of Personal Information Act (POPIA).
1. Information we collect
- Account & order info: name, email, phone, shipping and billing address.
- Payment info: processed by our payment provider — we never store full card numbers.
- Usage data: pages visited, device, browser, IP address, and cookies for analytics.
- Communications: emails or messages you send us.
2. How we use your information
- To process and ship your orders.
- To provide customer support and respond to enquiries.
- To send order updates and, with your consent, marketing emails.
- To prevent fraud and meet legal obligations.
- To improve our website, products, and service.
3. Sharing your information
We share your information only with service providers we rely on to run the store — for example payment processors, couriers (The Courier Guy, Aramex), and email/analytics platforms. We never sell your personal information.
4. Cookies
We use essential cookies to keep your cart and session working, and analytics cookies to understand how the site is used. You can disable non-essential cookies in your browser settings.
5. Data retention
We keep your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your rights (POPIA)
You have the right to access, correct, or delete your personal information, to object to processing, and to withdraw consent. To exercise these rights, email privacy@uptowncustoms.com.
7. Security
We use industry-standard security measures, including HTTPS encryption and access controls, to protect your data. No method of transmission over the internet is 100% secure, but we work hard to safeguard your information.
8. Children
Our store is not directed at children under 18. We do not knowingly collect information from minors.
9. Changes
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
10. Contact
UptownCustoms (Pty) Ltd, 123 Long Street, Cape Town, 8001, South Africa.
Email: privacy@uptowncustoms.com